ABOUT ME

Hi, I'm Osama Bilal Al-Sheikha, a Technical Support Engineer on the Routing and Switching Data Center team at Estarta Solutions, Cisco. I'm actively learning cloud technologies and completing hands-on Azure projects to grow my skills. I'm currently studying for the AI-900 Exam

I built this page as part of the Cloud Resume Challenge.

Certifications

Azure Fundamentals AZ-900

November 2025

Cisco Certified Network Associate CCNA

April 2025

Google Technical Support Fundementals

October 2024

Work

Estarta Solutions, Cisco

Technical Support, Cisco TAC Engineer• November 2024 - Present

  • Worked in the Data Center Routing and Switching Backbone Team (Escalation Team)
  • Provided advanced technical support and handled critical escalations for large-scale data center networks.
  • Worked on high-end VXLAN EVPN, MP-BGP, VRF, Multicast, and multi-tenant routing cases
  • Performed root cause analysis, validated software defects, and collaborated with engineering on permanent fixes.
  • Supported fabric design validation, underlay/overlay routing integrity, and high-availability architectures
  • Executed upgrades, migrations, and configuration reviews following Cisco best practices.

    • ASAS Engineering Bureau

    Junior Structural Engineer• Febuary 2023 - November 2024

    Skills

    • • Technical Support
    • • Network Troubleshooting
    • • Communication skills
    • • Packet capture and log analysis
    • • Basic Python
    • • Basic HTML/CSS/JS

    Education

    Bachelor's Degree in Civil Engineering , 3.25 GPA

    University of Jordan