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Hi, I'm Osama

Technical Support Engineer | Cloud Enthusiast

Specializing in networking and cloud technologies with a passion for solving complex technical problems through strategic thinking and collaboration.

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Osama Al-Sheikha

About Me

I'm a Technical Support Engineer at Estarta Solutions (Cisco), working on the Routing and Switching Data Center team. I specialize in troubleshooting complex network architectures and providing escalation support for large-scale data center environments.

With a background in civil engineering, I've transitioned into networking and cloud technologies. I'm passionate about continuous learning and currently upskilling in Azure and AI technologies. I also enjoy exploring technical solutions and automation for network optimization.

This website was built as part of the Cloud Resume Challenge.

Network Engineering

VXLAN, EVPN, BGP, VRF, Multicast

Cloud Technologies

Azure, Cloud Architecture

Technical Skills

Python, Scripting, Linux, Terraform, CI/CD

Troubleshooting

Packet Analysis, Log Analysis, RCA

Professional Experience & Certifications

Work Experience

Technical Support Engineer, Cisco TAC

Nov 2024 - Present

Estarta Solutions (Cisco)

  • Worked in the Data Center Routing and Switching Backbone Team (Escalation Team)
  • Provided advanced technical support and handled critical escalations for large-scale data center networks
  • Performed root cause analysis, validated software defects, and collaborated with engineering on permanent fixes
  • Supported fabric design validation, underlay/overlay routing integrity, and high-availability architectures
  • Executed upgrades and migrations following Cisco best practices

Junior Structural Engineer

Feb 2023 - Nov 2024

ASAS Engineering Bureau

Certifications

Azure Fundamentals (AZ-900)

Nov 2025

Microsoft

Cisco Certified Network Associate (CCNA)

Apr 2025

Cisco

Google Technical Support Fundamentals

Oct 2024

Google

Education

Bachelor's Degree in Civil Engineering

3.25 GPA

University of Jordan

Featured Projects

Check out my portfolio for more detailed project documentation and case studies.

View Full Portfolio